Last updated: March 2020.
Personal Information is any information about you as an identifiable individual, such as your name, address, postal code, telephone number and e-mail address. CIMC may also collect Non-Personal Information, being information that cannot be associated with an identifiable individual, such as aggregated statistical information (e.g. the average length of time users spend visiting our Website), or other anonymous information, such as the type and version of browser being used to access the Website.
· to establish and maintain responsible relations with our users, including communications;
· to operate and provide our ongoing services to users;
· to understand and meet user needs and preferences;
· to study and research matters related to our services;
· to manage, monitor, regulate and protect our services and operations;
· to contact and deal with providers;
· to meet legal and regulatory requirements
Unless permitted or required by law, we shall not use or disclose your personal information for any new purpose without first identifying and documenting the new purpose and obtaining your consent.
We limit the information we collect to that which is necessary to deliver a high level of service. We may collect some or all of the following personal information when you conduct business with us:
· Name, postal address, email address and telephone number;
· User needs and preference information;
· Research based information gathered from you in the course of the services we provide.
We will retain your personal information for the purposes for which the information was collected and shall maintain such information as we may be required to do so for that purpose or for which we may be required by law. We will maintain reasonable and systemic controls and practices to apply to personal information that is no longer necessary or relevant in order to identify it and securely destroy it or otherwise render it unintelligible. We may disclose your personal information to:
· A third party that is involved in supplying us with products or services related to the services that we are providing to you;
· A third party that we have engaged to perform functions on our behalf, such as delivery services, record keeping or storage services, professional services such as financial, legal, or other similar professional services;
· A person who in our reasonable judgment is seeking the information as your agent, contractor or advisor, such as your financial, legal or other professional advisor;
· A public authority or agent of a public authority as may be required or permitted by law;
· With appropriate contractual safeguards, to a third party as part of a contemplated or actual transaction involving CIMC such as a merger, acquisition, partnership, collaboration, contract, or sale, which would necessitate the transfer of personal information to the prospective or actual third party, or their authorized representatives, involved in the transaction or contemplated transaction.
· Note that personal information may be stored or processed in the cloud or outside of Canada, where it will be subject to the legal regime of the destination country. For access to written information about CIMC’s policies and practices with respect to service providers outside of Canada, please contact our Privacy Office.
We rely primarily on data you provide to us directly. In our efforts to maintain the accuracy of your personal information, we ask that you contact us with any changes in your personal information that may occur over the course of your relationship with us.
If you have concerns about the accuracy of the personal information we retain, please contact our Privacy Office.
If you would like a copy of this Policy please contact our Privacy Office.
Upon written request, we will inform you of the existence, use and disclosure of your personal information. Personal information will be provided in a reasonable period of time and, if necessary, at an appropriately reasonable cost. In certain situations, we may not be able to provide access to all the personal information that we hold about you. For example, we may not provide access to information if disclosure would reveal confidential commercial information, if the information is protected by solicitor-client privilege, if the information was generated in the course of a formal dispute resolution process, or if the information was collected in relation to the investigation of a breach of an agreement or duty or a contravention of a federal or provincial law. If access to personal information cannot be provided, we shall provide the reasons for denying access upon request.
Our Privacy Office may be contacted at: [email protected]